Effective Date: 24 July 2025
At TuskerLaptops.com, we value your satisfaction. If you’re not fully happy with your purchase, we’re here to help. Please read our returns, refunds, and warranty policy below:
1. Returns Eligibility
You may return a product within 7 days of receiving it if:
- The item is defective, damaged during delivery, or not working as advertised.
- The item is not the product you ordered.
- The item is returned in its original condition, with all packaging, accessories, and proof of purchase (receipt or invoice).
We do not accept returns for:
- Change of mind after purchase.
- Physical damage caused by misuse, drops, water, or tampering.
- Software issues unrelated to hardware performance.
2. Refunds Process
If your return is approved:
- We will offer you a replacement, store credit, or cash refund—depending on stock availability and how you originally paid.
- Refunds are processed within 5 business days after we receive and inspect the item.
Please note: Delivery fees are non-refundable, unless the item was delivered in error or defective.
3. Warranty Policy
All laptops purchased from TuskerLaptops.com come with a 3-month limited warranty covering:
- Hardware failures not caused by physical damage or misuse.
- Charging, screen, and keyboard issues due to factory faults.
Warranty does NOT cover:
- Battery wear-and-tear.
- Accidental damage or spills.
- Software corruption or virus infections.
- Repairs attempted by third parties.
To claim warranty support, contact us with:
- Your receipt or order number.
- A clear description of the issue.
- Photos or video (if applicable).
4. How to Initiate a Return or Warranty Claim
To begin the process, please contact our support team:
📧 Email: [email protected]
📞 Phone/WhatsApp: +263713864290
Our team will guide you on the next steps and inspection process.
5. Delivery of Returned Items
You may bring back the item in person or use a trusted courier service (at your cost). We recommend using tracked delivery methods for your safety.